Thank you for shopping with KellRae’s Country Market!
We take care in preparing and packaging each physical order so that it arrives safely.
Where We Ship
At this time, physical products from KellRae’s Country Market are shipped within the United States only. Digital products are delivered electronically and do not require shipping.
Processing Times
Processing times may vary depending on the product. Ready-to-ship items and handmade or made-to-order products may have different processing times. The estimated processing time for an item will be provided in the product listing whenever applicable. Processing time is the time needed to prepare your order before it is given to the shipping carrier. It does not include the carrier’s delivery time.
Shipping Costs
Shipping charges are calculated or displayed during checkout based on the items in your order and the available shipping method. When possible, items from the same order may be packaged and shipped together.
Packaging
We carefully package physical products according to the type of item being shipped. Fragile products may require additional protective packaging. Because some of our products are handmade or made from natural materials, packaging methods may vary to help protect each item during shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delivery Times
Delivery estimates provided by shipping carriers are estimates and are not guaranteed by KellRae’s Country Market. Once an order has been transferred to the shipping carrier, delays caused by weather, carrier operations, holidays, or other circumstances outside our control may affect delivery time.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can help determine the appropriate next step. If an item arrives damaged, please keep the item and its packaging and contact us with your order information and photos of the damage and packaging when possible.
Returns
Customers making an ordinary eligible return are responsible for return shipping costs, and original shipping charges are non-refundable. Please see our Returns & Refunds Policy for complete information about returns, damaged items, incorrect orders, and refunds.
Questions?
If you have questions about shipping or an order, please contact us using the contact information provided on KellRae.com